PRIVACY POLICY

PROCESSING OF PERSONAL DATA

 

The chief processor of personal data of the online store demigod.ink is Demigod OÜ (registry code 16152835) located at Ahtri 12-82, Tallinn 1015, Estonia,

e-mail info@demigo.ink

 

What personal data is processed

 

- name, telephone number and e-mail address;

- delivery address of the goods;

- bank account number;

- cost of goods and services and data related to payments (purchase history);

- customer support details.

 

For what purpose is personal data processed?

 

Personal data is used to manage customer orders and deliver goods.

 

Purchase history data (purchase date, goods, quantity, customer data) is used to compile an overview of for purchased goods and services and analyze customer preferences.

 

The bank account number is used to return payments to the customer.

 

Personal information such as email, phone number, customer name is processed in order to settle the issues with goods, service and delivery (customer support).

 

The online address of the online store user or other network identifiers are processed by the online store as information society services and web usage statistics.

 

Legal basis

 

Personal data is processed for the purpose of fulfilling the contract entered into with the customer.

 

The processing of personal data is carried out in order to fulfill a legal obligation (eg accounting and

consumer dispute resolution).

 

Recipients to whom personal data are transmitted

 

Personal information is passed to online store customer support to manage purchases and purchase history, and to solve customer problems.

 

The name, telephone number and e-mail address will be forwarded to the transport service provider chosen by the customer.

In the case of goods delivered by courier, they will also be forwarded

contact details also include the customer's address.

 

Personal data is transmitted to the online store's accounting service provider for accounting operations.

 

Personal data may be transferred to IT service providers if necessary to ensure the functionality or data hosting of the online store.

 

Personal data is transferred to the payment service provider Kevin EU UAB.

 

 

Security and access to data

 

Personal data is stored on the servers of Elkdata OÜ, which are located in the territory of a Member State of the European Union or countries that have joined the European Union Economic Area. Data may be transmitted to countries which the level of data protection has been assessed by the European Commission as adequate and for US companies that are members of Privacy Shield framework.

 

Online store employees have access to personal data, who can access personal data in order to

to solve technical issues related to the use of the online store and to provide customer support services.

 

The Online Store implements appropriate physical, organizational and IT security measures to

protect personal data from accidental or unlawful destruction, loss, alteration or unauthorized access

access and disclosure.

 

Transfer of personal data to authorized processors of the online store (eg transport service provider and

data hosting and payment service providers) takes place on the basis of agreements with the online store and authorized processors. Authorized processors are obliged to ensure appropriate safeguards for the processing of personal data.

 

Access to and correction of personal data

 

Personal data can be accessed and corrections made to the online store's user profile. Once the purchase is made without a user account, personal data can be accessed via customer support.

 

Withdrawal of consent

 

If the processing of personal data takes place on the basis of the customer's consent, the customer has the right to withdraw consent by notifying customer support via email.

 

Preservation

 

When closing the customer account of the online store, personal data will be deleted, unless such data

needs to be kept for accounting or consumer dispute resolution purposes.

If the purchase in the online store has been made without a customer account, the purchase history will be stored for three years.

 

In case of disputes related to payments and consumer disputes, personal data will be kept until the dispute settlement or until the expiry limitation period.

 

Personal data required for accounting purposes shall be kept for seven years.

 

Deletion

 

To delete personal information, contact customer support via email. Deletion request will be answered no later than one month and the period of erasure will be specified.

 

Transfer

 

A request for the transfer of personal data submitted by e-mail will be answered within a month at the latest. Customer support identifies and notifies you of the personal data that is to be transferred.

 

Direct marketing communications

 

The email address and phone number are used to send direct marketing messages when the customer is

has given its consent. If the customer does not want to receive direct marketing notifications, an link in e-mail footer must be selected or contact customer support.

 

Solving arguments

 

Disputes related to the processing of personal data are resolved through customer support

info@demigod.ink The supervisory authority is the Eesti Andmekaitse Inspektsioon (info@aki.ee)